SHIPPING & RETURNS

Shipping Information

Depending on the shipping service selected, orders placed on TIEMPOS.SHOP are delivered to the courier service 2 days after the payment reception. Shipping costs will vary depending on the service selected, as well as the origin and destination of your chosen pieces. All relevant delivery options available for your order and to your destination will be displayed at checkout.

Shipping Times:

Express Shipping for most of Europe and the USA: delivery within 2-4 days. Rest of the world: delivery within 3-7 days.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. TIEMPOS.SHOP cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

Our orders can be delivered by DHL, FedEx, Estafeta.

All shipments are accompanied with an official invoice with the exact declared value of each item in dollars. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.

Orders
About Brands S.A. de C.V. has created and published the website TIEMPOS.SHOP with the mission to offer a service exclusively for its own Clients. The products on sale on the website TIEMPOS.SHOP are destined to the Final Customer. By “Final Customer” TIEMPOS.SHOP intends a person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at TIEMPOS.SHOP. Therefore, TIEMPOS.SHOP requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with TIEMPOS.SHOP nor use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, TIEMPOS.SHOP reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. TIEMPOS.SHOP reserves the right to decline to process an order and/or offer services to anyone at any time. TIEMPOS.SHOP reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. TIEMPOS.SHOP reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately.

Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, the acceptance of your order and the completion of the contract between you and TIEMPOS.SHOP will be completed when we send you an email indicating that the goods have been shipped. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of TIEMPOS.SHOP. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from TIEMPOS.SHOP whether or not that merchandise has been sold, removing, screening or editing any materials or content on TIEMPOS.SHOP, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Available items
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

Pre-order items
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, TIEMPOS.SHOP will promptly inform and refund customers. TIEMPOS.SHOP will not be held responsible for a delay in shipment caused by circumstances beyond the control of TIEMPOS that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed.

Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:
Available merchandise will be shipped with standard shipping methods
Pre-orderable items will be shipped right after items are available in stock.

RETURNS

• For any reason, customers can return the order, entirely or partially. We can however cancel an order at any point before it ships out.

• TIEMPOS.SHOP refunds within 14 days from the receipt of the merchandise.
  Items must be returned in the same original conditions, neatly packed and with the return tag still attached.
  TIEMPOS.SHOP reserves the right to refuse returns that have not been properly packed or packed with different materials than the original ones.
  If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to our online store.

• TERMS AND CONDITIONS OF RETURN
  The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.
  The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached.
  The TIEMPOS packaging must not be used as the external parcel for the shipment.
  If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.
  All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact tiempos.shop@gmail.com
  Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

REFUND

• In case a customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s).
  The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
  Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.

PAYMENT METHODS

• TIEMPOS.SHOP has the following payment methods available: Credit cards (we accept Visa, Mastercard, American Express.
  Please note that all payment transactions are subject to verification with the card issuer. Your credit card will be charged only when the order is finalized, and we will not be held responsible for any refusal of a card issuer to authorize the transaction.  Furthermore, we conduct standard pre-authorization on the card; Products shall not be shipped until such checks have been performed. Please note that the card issuer may charge a fee or administrative-processing charge; we are not responsible for such expenses.
  PLEASE NOTE that it may take your bank additional time to process the funds back to your account.
  Your order will be dispatched upon receipt of payment on our account. Refunds from returns will be charged-back to the bank account which the original order was paid from.

PRICES AND CURRENCIES

• The Product price shall correspond to the list price appearing on the Site. Prices include VAT but exclude shipping. Shipping costs (at the stated price) will be added automatically to the total amount due once your items appear in the cart and you have selected your desired shipping method. Delivery prices and costs are subject to change at any time; however, such changes shall not affect the orders for which we have already sent a Shipping Confirmation. Payments as well as refunds for shipments are all invoiced in DOLLARS or MEXICAN PESOS according to the region where the purchase was made.

SHIPPING TO USA

Items being shipped to the USA will have tax added at the final stage of checkout.

For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to the TIEMPOS.SHOP partner for a refund.

For Mexico:

IVA is included.

Para México: 

Incluimos en tu pedido el costo del impuesto al valor agregado (IVA).